Cancellation policy

PURCHASE OPTIONS CANCELLATION POLICY

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This policy explains how you can change or cancel your order, including one-time purchases as well as items offered as a subscription or a pre-order.

ONE-TIME ORDERS

You can cancel a regular one-time order for a full refund any time before it has been marked as fulfilled in our system. Because we ship quickly, please contact us as soon as possible at 602.283.1210 or info@looseleafmarket.com if you'd like to cancel.

Once an order has been marked as fulfilled, it can no longer be canceled. At that point, please see our Return and Refund Policy for your options.

SUBSCRIPTIONS

When you purchase a subscription, you'll receive repeat deliveries based on the frequency and duration you select. Your payment details are stored securely, and you'll be charged automatically for each delivery. Some subscriptions may auto-renew at the end of their term.

You can manage your subscription at any time through your customer account portal, where you can update your frequency, skip a delivery, change your next order date, pause, or cancel. Your order confirmation emails also include a link to manage your subscription.

To make sure a change or cancellation applies to your next order, please make it at least 1 to 2 days before your next scheduled charge. Because of our order cut-off window, changes made after that point will apply to the following delivery rather than the one already in process.

Please note that subscriptions require at least one delivery before they can be canceled. After your first shipment, you can cancel at any time with no cancellation fee.

If you need help, contact us at 602.283.1210 or info@looseleafmarket.com and we're glad to assist.

PRE-ORDERS

When you purchase a pre-order, you're buying a product that is out of stock or not yet available. Pre-orders are charged in full at checkout, and we ship your item as soon as it's back in inventory.

You can cancel a paid pre-order for a full refund any time before it has been fulfilled. Once an order has been fulfilled and shipped, it can no longer be canceled, but you may request a full or partial refund under our Return and Refund Policy.

If we are unable to fulfill a pre-order, for example if an item is discontinued or significantly delayed, we will notify you and issue a full refund.

MORE DETAILS

See our Return and Refund Policy and Shipping Policy for more on returns, refunds, and delivery.