Shipping policy

SHIPPING POLICY

-----

PROCESSING TIME

Orders typically ship within 5 business days or less. Because our teas are handcrafted in small batches, some orders may take slightly longer during busy periods. Orders are processed Monday through Friday, excluding holidays.

SHIPPING COSTS

Shipping costs are calculated at checkout based on your location. If you have questions about shipping, contact our customer service team at 602-283-1210 or email info@looseleafmarket.com with your order details.

DELIVERY ESTIMATES

Once your order ships, delivery time depends on the carrier and your location. Please note that shipping timeframes are estimates, not guarantees. We are not responsible for carrier delays caused by weather, high volume, or other factors outside our control.

INTERNATIONAL ORDERS

International orders are processed and fulfilled by USPS. Customers outside the US are responsible for all duties, taxes, and tariffs. Please check with your local customs office for more information. Delivery times for international orders may vary due to customs processing.

INCORRECT OR UNDELIVERABLE ADDRESSES

Please double-check your shipping address at checkout. We are not responsible for orders shipped to an incorrect or incomplete address provided by the customer. If a package is returned to us as undeliverable, we will contact you to arrange reshipment, which may require an additional shipping charge.

LOST, STOLEN, OR DAMAGED PACKAGES

Once your order leaves our facility, it is in the care of the carrier. We offer the Leaf Delivery Guarantee at checkout for a small additional cost. With the Guarantee, if your order is lost, stolen, or damaged in transit, we will send a replacement or issue a refund. To file a claim, contact us at info@looseleafmarket.com within 30 days of the expected delivery date with your order number and, for damaged items, a photo of the damage.

If you do not purchase the Leaf Delivery Guarantee, Loose Leaf Tea Market is not responsible for packages that are lost, stolen, or damaged once they have been handed off to the carrier. Claims for these orders must be filed directly with the carrier.