Refund policy

RETURN AND REFUND POLICY

-----

To be eligible for a return, your order must be within 30 days of receiving it.

To start, please reply and let us know two things: whether your tea is opened or unopened, and the reason for your return.

HOW OUR RETURN POLICY WORKS

Unopened tea
Eligible for a refund when returned to us.

Opened tea
If the tea has been opened, there's no need to send it back. Opened teas are eligible for a 50% refund. Just let us know the tea has been opened along with the reason for your return.

Tea ware
Unused tea ware may be returned within 30 days. We are unable to accept returns on used tea ware.

FEES

Once we've confirmed your return is eligible, we'll create the return in our system. For any item that must be shipped back to us, you'll receive an email with a prepaid return shipping label and instructions. An $8 return label fee applies only to items shipped back and will be deducted from your refund. A 10% return processing fee applies to all returns. Where both apply, the processing fee is calculated first, then the $8 label fee is deducted.

REFUND TIMING

Once we confirm your return (and receive the item, if it's being shipped back), we'll process your refund to the original payment method within 5 to 10 business days. Depending on your bank, it may take additional time to appear on your statement.

ITEMS THAT MAY NOT BE ELIGIBLE

Some items are not eligible for return, including gift cards, sale or clearance items, and custom or wholesale orders. Contact us about your specific item and we'll let you know your options.

DAMAGED, LOST, OR STOLEN PACKAGES

These are covered by the Leaf Delivery Guarantee if it was added at checkout. See our Shipping Policy for details.

QUESTIONS?

Just let us know. Call us at 602.283.1210 Monday through Friday, 9 am to 5 pm (AZ time), or email info@looseleafmarket.com. We're always happy to help.