Shipping Protection by Route
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Shipping
Orders ship within 1 - 3 days.
We will contact you within 72 hours in the event of a back-ordered or out of stock item.
Available carriers in the United States are UPS and USPS Priority Express.
Please note that we don't ship to PO Boxes. Please enter a street address. If you do not have a street address, contact customer service at 602-283-1210 or email us at info@looseleafmarket.com
All international orders are processed and fulfilled with DHL or USPS; those customers living outside the US will be responsible for all duties and tariffs depending on your country of origin. Be sure to check with your local Customs Office for additional information.
We also offer Route package protection during checkout for a small extra cost to protect your package from loss, theft, or damage.Â
Returns
If you’re not 100% satisfied with your purchase, we will, with your assistance, resolve the problem easily and quickly. We will issue your choice of a replacement, credit, or refund within 30 days of purchase. Please include a copy of your receipt with the products you wish to return.
We would appreciate a short description of the reason for return;Â your feedback helps us understand the needs of our valued customers.
As with all products made from agricultural produce, there may be slight variations between batches. We do our best to create consistency in flavor and leaf cut, but there may occasionally be slight variations, depending on the time of harvest, or other factors. These slight differences shouldn’t be noticeable to the overall flavor and benefits of the product.
There will be no refunds or credits for custom blends or special orders.Â
Visit route.com to learn more.
FAQs
CAN I BREW THE TEA LEAVES MORE THAN ONCE?
Yes! In fact, we encourage steeping your tea leaves more than once to explore how our teas change each time you brew them. However, we do recommend adding another minute or two to your total steep time with every new brew.
HOW LONG DOESÂ LOOSE LEAF TEAÂ STAY FRESH?
From the date of purchase, your loose leaf tea will be at peak freshness for a year. We are obsessed with freshness and potency, which is why we make each blend in small batches in our tea store in Phoenix, Arizona.
HOW DO I STORE MY LOOSE LEAF TEA?
The best way to keep your tea fresh, potent, and flavorful is to store it in an airtight container such as ceramic, glass, or non-reactive stainless steel, away from sources of light, heat, moisture, and odors.You can learn more about how to store your loose leaf tea by clicking here.Â