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Frequently Asked Questions



About Our Loose Leaf Teas



Are all the teas available at Loose Leaf Tea Market really loose leaf?

Yes! Every single tea blend we offer is loose leaf. This means you are able to enjoy all of the vitamins, minerals, flavors and aromas from the leaves because water can freely flow through them as they steep versus remaining compact in a teabag. 

 

Can I brew the tea leaves more than once? 

Yes! In fact, we encourage steeping your tea leaves more than once to explore how our teas change each time you brew them. However, we do recommend adding another minute or two to your total steep time with every new brew.

 

Can I make loose leaf tea into an iced tea?

Of course! You can transform your hot tea into a cool, refreshing beverage in a few easy steps. Brew your loose leaf tea as you normally would. We recommend one to two teaspoons of loose leaves per every filtered cup of water. Once it steeps, allow it to cool to room temperature then place it in the refrigerator until it reaches your ideal temperature. 


How long does loose leaf tea stay fresh?

From the date of purchase, your loose leaf tea will be at peak freshness for a year. We are obsessed with freshness and potency, which is why we make each blend in small batches in our tea store in Phoenix, Arizona.

 

How do I store my loose leaf tea?

The best way to keep your tea fresh, potent, and flavorful is to store it in an airtight container such as ceramic, glass, or non-reactive stainless steel, away from sources of light, heat, moisture, and odors. You can learn more about how to store your loose leaf tea by clicking here. 


Are your tea blends organic?

We use organic ingredients to make our loose leaf teas whenever possible, which is over 95% of the time. We never use conventionally grown ingredients when an organic option is available. Even if it costs us more to produce it, we believe it’s worth it to help you avoid drinking pesticides and toxins.


Where do you get your tea leaves, herbs and other ingredients?

We purchase our ingredients from a handful of trusted suppliers who provide high-quality, organic leaves, herbs and other materials. Every ingredient we use is tested in a third-party lab to ensure there are no traces of heavy metals, additives or artificial preservatives.


Can I drink your teas if I am pregnant?

The ingredients we use in our loose leaf tea blends are regarded as safe for everyone; however, we always recommend speaking with your practitioner if you are pregnant, on medication, or under a physician’s care.

 



Shopping at Loose Leaf Tea Market



Can I visit Loose Leaf Tea Market in person?

Absolutely! We love meeting our customers in person. Loose Leaf Tea Market is located at 4773 N. 20th Street, Phoenix, Arizona, 85016.

We are open Monday-Saturday from 10 am to 6 pm and on Sundays from 11 am to 5 pm.

 

Are all of your tea blends available online?

Yes! Our signature tea blends, Loose Leaf Lifestyle Boxes and gift boxes are available online. Occasionally, we may have seasonal gift items that are available in-store only. 


What are your shipping policies?

We ship both domestically and internationally. For our customers here in the United States, you may choose either USPS or UPS and your shipping cost is automatically calculated when you check out based on your particular location.

We process and fulfill all international orders with DHL or USPS. International customers are responsible for all duties and tariffs depending on their country of origin. For more information, check with your local Customs Office. 


My loose leaf tea doesn’t look like the picture on your website. Why is that?

As with all products from agricultural produce, there may be slight variations between batches. We do our best to create consistency in flavor and leaf cut; however, there may be minimal differences depending on the time of harvest or other factors. 


Can I return or exchange my item?

We strive for 100% customer satisfaction in all things we do here at Loose Leaf Tea Market. If you are not satisfied with your purchase, we will resolve the problem as quickly as possible with your assistance. You may choose from a replacement, credit or refund within 30 days of purchase, but please include a copy of your receipt with the products you wish to return.

Because we care deeply about your experience with us, we always appreciate a short description of the reason for your return. Your feedback helps us better understand the needs of our valued customers. 


Can I return my custom blend or special order?

Unfortunately, we cannot offer refunds or credits for custom blends or special orders.


How can I get in touch with you if I have another question?

We would love to hear from you! Call us at 602-283-1210 any time Monday–Saturday between the hours of 10 am and 6 pm Arizona Time, Sunday 11 am to 5 pm or email us at info@looseleafmarket.com.