Return Policy – Loose Leaf Tea Market

Return Policy

Satisfaction guaranteed:

If you’re not 100% satisfied with your purchase, we will, with your assistance, resolve the problem easily and quickly. We will issue your choice of a replacement, credit, or refund within 30 days of purchase. Please include a copy of your receipt with the products you wish to return.

We would appreciate a short description of the reason for return; your feedback helps us understand the needs of our valued customers.

As with all products made from agricultural produce, there may be slight variations between batches. We do our best to create consistency in flavor and leaf cut, but there may occasionally be slight variations, depending on the time of harvest, or other factors. These slight differences shouldn’t be noticeable to the overall flavor and benefits of the product.

There will be no refunds or credits for custom blends or special orders. 

Damaged packages:

Despite our best efforts, sometimes damages occur during transit. If any item in your order is damaged, contact us immediately so we can assist you. 

Questions about your order?

Call us at 480-759-0695 any time Monday – Saturday between the hours of 10 am and 7 pm, or email us.